All images and info in this web site © 2003 Dehcho Land Use Planning Committee

Downloading Documents:

If you experience problems with downloading documents from this web site, please consider the following:


The files take forever to download:

As many of these files are very large, downloading can overwhelm the server if too many large files are being downloaded simultaneously. If this happens, your download speed may be adversely affected, especially if you have a dial-up connection (a connection where you must dial in each time you want to get online).

What you can do:

• Consider getting a high speed connection such as ADSL, DSL or Cable if available in your community. This will reduce the amount of time it takes to download a file and therefore reduce the chance of losing the connection. You can also look to your satellite service provider for other high speed solutions.
  
  
• Consider using a file transfer program (FTP) specifically designed for file management. Some of the most recommended ones can be found at Download.com. These programs can help in speeding up and automating transfer of large files and can solve issues of broken connections by resuming download at the point the download was broken. Many of these programs are free to use, others provide a free limited version, while others are free to try, and a few dollars to buy. Get one that fits your needs.
  
  
• Set your computer to download the files during off peak hours such as bedtween midnight and breakfast. With fewer users online, bandwidth increases by a wide margin. A file transfer utility comes in hand in this situation as it can be set to begin downloading while you sleep.
  
  
• Upgrade your Adobe Acrobat Reader to the latest version is a very good way to solve most of these problems. Click here for the latest version or copy this link into your browser: http://www.adobe.com/products/acrobat/readstep2.html. You may need to reboot your system in order to make the new upgrade work.
  
  
• Update your browser to its latest version. This will help fix any issues older browsers may have with file management.
  
  

My wireless connection to the server keeps cutting off:

Wireless routers are very popular today, but they have to compete with many, many other wireless prdoducts on the market.

Wireless connections can be subject to various types of interference including buildings, metal objects, electronic office equipment and even other wireless gear such as telephones and pagers.

If you are connected to the Internet via wireless router and your connection has been temporarily cut off, you may have to wait for your connection to automatically re-establish itself in order to continue. You can also right-click on your internet connection icon (in Windows) and select "Repair" to fix the connection.

When it has been reconnected, the download may start again from the top. You can use special software that picks up where the connection was broken, some of which is free to download and use (see below). Some browsers and download utilities already have this feature built in.

Most of the time however, it may be just an interruption in the line between you and the server. It is important to realize that the longer it takes to download a file, the more chance there is of a connection break. And if your browser or file utility does not support "resume" downloading, the download may start again from the beginning.

What you can do:

• Visit your wireless router manufacturer web site for any solutions that are particular to your product. You may find hints from other users on how to improve your connection. One way is to update your wireless router driver (the small piece of software that allows your computer to recognize your hardware) to the latest one available which should be found on your router manufacturer site (usually in the "downloads" or "technical support" section.)
  
  
• Improve the quality of your connection:
  
  • Find a better location for your computer or wireless transmitter that does not interfere with transmission/reception.
    
  • Move the wireless router away from your wireless (remote) telephone systems as they may use same frequency.
    
  • Do you have metal studs in the walls of your house? Remember that more metal between your computer and the transmitter may result in poorer reception.
    
  • Do you have electronic or electrical office equipment near your transmission or reception point?
    
  • Shorten the distance between your computer and the router. This may improve the signal a great deal.
    
    
• Consider using a file transfer program (FTP) specifically designed for file management. Some of the most recommended ones can be found at Download.com. These programs can help in speeding up and automating transfer of large files and can solve issues of broken connections by resuming download at the point where the download was broken. Many of these programs are free to use, others provide a free limited version, while others are free to try and a few dollars to buy.
  
  
• Consider upgrading your wireless router to one that runs at a faster speed. Wireless routers are abundant and inexpensive these days and offer much more flexibility, mobility and distance than conventional wired routers. Check on your specs and visit your manufacturer's web site to see if there is a faster router available.
  
  
• Upgrade your Adobe Acrobat Reader to the latest version is a very good way to solve most of these problems. Click here for the latest version or copy this link into your browser: http://www.adobe.com/products/acrobat/readstep2.html
  
  
• Update your browser. This will help fix any issues older browsers may have with file management.